Service Management

Provide Service Management that works the way people want

With an approach that embraces teams, not tickets. With solutions based on automation, machine-learning and analytic insights to drive better productivity and informed decision-making across all IT processes, from incident management to release management. Empower and energize your modern workplace.

Get fast, accurate, and cost effective results

SYNTAX delivers modern, intelligent ITSM solutions that are fast, accurate, and cost effective, whether you want to operate in the cloud, in a hybrid model, or in your own data center.

Discover your assets and their relationships in minutes with up to 100% accuracy

Discovery automates asset discovery and dependency mapping to better gain visibility into management of hardware, software, and services in multi-cloud and on-premises environments. It provides the trusted foundation for building service and application maps that enable digital transformation to be more aware, secure, and cost-transparent.

Take SLA Management to the next level of Business Value

Focus on contractual Service Level Management to help your organization move beyond simple monitoring of transactional performance, infrastructure elements and individual incidents helping you better understand the impact of operational performance on your contractual obligations with SLA’s, OLA’s and Underpinning Contracts.
Communicate the value of the services delivered end-to-end, optimize performance of contractual service level agreements and identify service options that will help advance your business further.