An inspiring afternoon at the itSMF Hellas First Event 2026, held on 24 September 2026 at the Hellenic IT Museum in Athens, bringing together IT leaders and professionals to exchange knowledge, insights, and best practices.
A key highlight of the event was the presentation delivered by Vaggelis Bourdenas, ITOM Solutions BU Manager at SYNTAX IT Group, titled “Beyond ITSM: Building an AI-Powered Service & Risk Management Ecosystem.” focusing on how AI Service Management, Service Level Agreement Management, and Third-Party Risk Management can converge to create a more intelligent, resilient, and business-aligned service ecosystem.
During the session, attendees explored how organizations can move beyond traditional IT Service Management by embracing AI-powered approaches that enhance service operations, governance, and risk management.
At SYNTAX IT Group, we remain committed to helping organizations modernize their service management practices, improve operational efficiency, and leverage AI-driven innovation to strengthen business resilience.
Thank you to itSMF Hellas, the organizers, and all attendees for the engaging discussions and valuable exchange of ideas. We look forward to continuing the conversation around the future of IT Service Management, SLAM, IT Operations, and AI-enabled governance.
